Customers Helpline – FAQs Vouchers and Group buyers

Dive Locations

No Availability in Booking System

Do not wait to the LAST minute. Book early to avoid disapointments.

Reason where you might find SLIM availability or NIL:

  • There are certain locations and dates in very high demand depending on the time of the year (peak season or holiday period). It is comparable with trying to book a plane ticket in Christmas Season.
  • We have a maximum capacity per week that includes weekends. Waiting to book and do the activity in peak or high season holidays, will make the availability very difficult or NIL.
  • We have 4 weeks a month that makes 20 available weekday dates. Compared, to 4 weekends a month that makes 8 weekend available dates.
  • Each Location has different availability for each day of the courses (Day 1/3, Day 2/3, etc.). You need to look in each location for the availability of the locations. One single location does not shows all availabilities in all locations. Only does for the choosen location.
  • If you are flexible with the locations and dates, you will find that you will start and finish your course or any other activity chosen in no time.


If you cannot find any availability at all in any dates or location, please contact us immediately.

 

Bookings In Row

  • For courses with 2 or 3 or more days, the booking does not need to be in a row. You can choose based on our 7 days a week, depending availability and according to your convenience. If however you prefer to make your reservations in row, we inform you that every month we offer this alternative in each location. Sometimes the days are placed in row during weekends and other during the weekdays, due to our operational programming in each location.
  • For dive trips you only need to book the first day and automatically the system will complete the following days.

Weather Cancellations

The weather is an important factor that we must consider when diving. Scuba Diving is weather dependent, where factors such as winds, electric thunderstorms, underwater visibility, tides, currents, swells, high or rough seas, and temperature will all affect your diving experience.

Due to safety and liability reasons, TrueBlueDive reserves the right to cancel a dive based upon these factors. Ultimately, your safety must come first.

If a dive is cancelled by us due to the weather, please use the online Booking System to book yourself on to the next available date convenient for you.

Weather

Scuba Diving is WEATHER DEPENDENT and factors such as winds, thunderstorms, underwater visibility, tides, currents, swells, high or rough seas, temperature and above all, your comfort. As of any of these my put you in risk or make you uncomfortable, are sufficient reasons for us to consider a cancellation based on SAFETY and LIABILITY reasons.

In water we operate small numbers per instructor and we do give very special attention to the ones that have no experience at all in the ocean.

Sometimes weather conditions could seemed to be fine but we have the experience to make sure that above and underneath the ocean there will be no compromising situation that could put you in any risk.

We do have more than 23 years of experience conducting dive operations with an unblemished safety record in all of them, there is a reason why.

Advanced and experience divers have a lot more comprehension about this situation but beginner divers have absolutely no idea thinking that even if it is raining wouldn’t be a problem to jump in the water as they will get wet anyway. There is a bit of sense in that however, certain things need to be understood for a proper judgment:

  • Electric storm will definitely cancel any dive as there is a lot of metal components in the scuba system that can attract lightning and can even compromise divers close to the struck.
  • Rain when you are diving on a reef or offshore it doesn’t matter much but in shore diving when it rains for a few days, all the rubbish on land is washed off into the ocean causing poor visibility and therefore nil appreciation of marine life and underwater land scape in one side, and in the other lack of safety.
  • Winds: they cause waves and swells that affect and stir up the bottom as we get close to shores affecting visibility conditions and also creating danger not only on the choppy surface, but also for the entry and exit points into the ocean.

For some companies would be much better to get rid of the schedule dives regardless customer enjoyment and sometimes even safety, making sure to free a new spot ASAP to be replaced for a new one.

Because our number one priority is customer safety and enjoyment we recommend even if safety is not totally compromised, to reschedule if it is possible only for your own best enjoyment of the marine life and scenery during your dive; even if we have to compromise sometimes our business allowing vouchers extension and reschedules according to our CSR.

Which are the dive sites at the Newcastle location?

We operate in five different locations. However, the Location and Dive Site may vary at the last minute due to weather conditions in order to avoid possible cancellation.

When booking you choose the preferred Location, within 12 hours prior to diving TrueBlueDive will be given to you, through your registered email, the exact dive site and the correct starting time.

Please note that the 12 hs prior time comes from the fact that we do our regular last update for weather and sea conditions for the dives through BOM, which is our governmental site resource for professional forecast updating every 12 hours.
Therefore, we are in optimal conditions to confirm or cancel the scheduled dives after 6:00 pm the day before.
Also, you might be receiving a cancellation email and/or a notice through our FB due to adverse weather conditions or operative reasons

We list here the possible dive sites inside your location:

Remember: The Dive Site and even the Location, may vary at the last minute due to weather conditions in order to avoid possible cancellation.

Which are the dive sites at the Central Coast location?

We operate in five different locations. However, the Location and Dive Site may vary at the last minute due to weather conditions in order to avoid possible cancellation.

When booking you choose the preferred Location, within 12 hours prior to diving TrueBlueDive will be given to you, through your registered email, the exact dive site and the correct starting time.

Please note that the 12 hs prior time comes from the fact that we do our regular last update for weather and sea conditions for the dives through BOM, which is our governmental site resource for professional forecast updating every 12 hours.
Therefore, we are in optimal conditions to confirm or cancel the scheduled dives after 6:00 pm the day before.
Also, you might be receiving a cancellation email and/or a notice through our FB due to adverse weather conditions or operative reasons

We list here the possible dive sites inside your location:

Remember: The Dive Site and even the Location, may vary at the last minute due to weather conditions in order to avoid possible cancellation.

Which are the dive sites at the Northern Beaches location?

We operate in five different locations. However, the Location and Dive Site may vary at the last minute due to weather conditions in order to avoid possible cancellation.

When booking you choose the preferred Location, within 12 hours prior to diving TrueBlueDive will be given to you, through your registered email, the exact dive site and the correct starting time.

Please note that the 12 hs prior time comes from the fact that we do our regular last update for weather and sea conditions for the dives through BOM, which is our governmental site resource for professional forecast updating every 12 hours.
Therefore, we are in optimal conditions to confirm or cancel the scheduled dives after 6:00 pm the day before.
Also, you might be receiving a cancellation email and/or a notice through our FB due to adverse weather conditions or operative reasons

We list here the possible dive sites inside your location:

Remember: The Dive Site and even the Location, may vary at the last minute due to weather conditions in order to avoid possible cancellation.

Which are the dive sites at the Eastern Suburbs location?

We operate in five different locations. However, the Location and Dive Site may vary at the last minute due to weather conditions in order to avoid possible cancellation.

When booking you choose the preferred Location, within 12 hours prior to diving TrueBlueDive will be given to you, through your registered email, the exact dive site and the correct starting time.

Please note that the 12 hs prior time comes from the fact that we do our regular last update for weather and sea conditions for the dives through BOM, which is our governmental site resource for professional forecast updating every 12 hours.
Therefore, we are in optimal conditions to confirm or cancel the scheduled dives after 6:00 pm the day before.
Also, you might be receiving a cancellation email and/or a notice through our FB due to adverse weather conditions or operative reasons

We list here the possible dive sites inside your location:

Remember: The Dive Site and even the Location, may vary at the last minute due to weather conditions in order to avoid possible cancellation.

 

Which are the dive sites at the South Coast location?

We operate in five different locations. However, the Location and Dive Site may vary at the last minute due to weather conditions in order to avoid possible cancellation.

When booking you choose the preferred Location, within 12 hours prior to diving TrueBlueDive will be given to you, through your registered email, the exact dive site and the correct starting time.

Please note that the 12 hs prior time comes from the fact that we do our regular last update for weather and sea conditions for the dives through BOM, which is our governmental site resource for professional forecast updating every 12 hours.
Therefore, we are in optimal conditions to confirm or cancel the scheduled dives after 6:00 pm the day before.
Also, you might be receiving a cancellation email and/or a notice through our FB due to adverse weather conditions or operative reasons

We list here the possible dive sites inside your location:

Remember: The Dive Site and even the Location, may vary at the last minute due to weather conditions in order to avoid possible cancellation.

 

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TrueBlueDive Customer Helpline

Sydney Harbour WebCam, New South Wales, Australia

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